Leading recovery bodybuilder Recovery World Ltd has just placed an order for a further 13 new Isuzu Forward 7.5 tonne rigids and this order reflects the strength of the long-term relationship between the two companies that goes back to 2001. During that period, Recovery World has purchased well over 250 Isuzu trucks for its specialist body manufacturing business as well as for its in-house recovery vehicle hire operation.
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“I think we must have be one of the first operators of Isuzu trucks here in the UK and our two businesses have grown successfully together over the last 18 years or more,” says Mac Engledew, Director, Recovery World, who are based in Hertfordshire and are recognised as one of the UK’s main supplier of new and used recovery vehicles.
The latest order for Isuzu trucks covers 13 new vehicles, all N75.190 Euro VI 7.5 tonne rigids, and the order features a mixture of day and crew cab models, as well as a combination of manual and Easyshift automatic transmissions.
Mac continues, “These new vehicles are for both customers and for our own rental fleet. So many of our customers are repeat customers and they really value and understand the benefits of running Isuzu recovery vehicles, which have been proven over time. We are also now seeing a definite switch to more operators requesting the Isuzu Easyshift automatic transmission as standard.”
Mac Engledew, Recovery World
“With over 18 years’ experience of the Isuzu Truck brand, we recognise that it is an extremely good product with industry leading payload and most importantly, consistent and effective backup. We believe that this customer support is as good or better than any other commercial vehicle manufacturer in the business,” said Mac.
The quality of the backup provided by the Hatfield-based manufacturer over the working life of its vehicles has been a major reason behind the success of the long-term relationship between Isuzu Truck and Recovery World.
As Mac explains, “Unlike many manufacturers Isuzu Truck UK does not have a high staff turnover, so that most of the people that we deal with, for both sales and service support, have been with the company for a long time. As a result, they fully understand our business requirements and we benefit from their award-winning customer care programme, ensuring that our vehicles perform to their maximum at all times.”
Pete Murphy, managing director of Isuzu Truck UK, echoes these comments, saying “The recovery industry has been at the heart and soul of our business from day one and the relationship we have with companies such as Recovery World has been key to the success of the Isuzu Truck business here in the UK since the very early days. The strength of this relationship between our two companies is a direct reflection of the proven performance of our vehicles in this arduous and physically demanding sector of the commercial vehicle industry.”